Military OneSource Program Overview

Military OneSource is a free 24/7/365 information and referral service available via toll-free telephone and Internet access to Active Duty, Reserve and Guard (regardless of activation status) and their immediate family members. The services of Military OneSource are especially beneficial to those geographically separated from installation services or those who are unable to seek assistance during traditional working hours. The Military OneSource program improves the quality of life of military families and the overall effectiveness of the military community.

Calls to Military OneSource are answered live by trained Master.s level consultants. Support includes personalized consultations on specific issues such as deployment, relocation, parenting, education, special needs, and finances. Depending on the request, consultations may include customized research detailing community resources and appropriate military referrals. Simultaneous language interpretation and document translation is also available.

Military OneSource provides referrals for non-medical short-term solution-focused, face-to-face counseling at no cost to service members and their families in their local community. Face-to-face counseling services will focus on issues such as normal reactions to abnormal situations (e.g. combat), couples concerns, work/life balance, grief and loss, adjustment to deployment, stress management, and parenting. Persons seeking counseling will receive up to six counseling sessions per issue. To access a counselor in their local community, individuals may call the Military OneSource toll-free number. Face-to-face referrals are available in CONUS as well as Hawaii, Alaska, U.S. Virgin Islands and Puerto Rico.

Service members in remote locations and overseas are eligible for short-term solution-focused telephonic (STSF-T) consultation. STSF-T consultations include up to six non-medical telephonic sessions for issues such as stress, decision-making, and parenting. STSF-T sessions are not appropriate for children under age 18, couples counseling or more serious issues such as addictions, mental health conditions, and abuse or neglect. To access STSF-T, individuals may call the Military OneSource toll-free number.

The interactive Web site, www.militaryonesource.com, includes search and decision tools; locators for education and child care; educational materials; recordings; links to military and community resources; financial calculators, search by topic, live online workshops, podcasts, discussion boards, and .Email a consultant.. During the tax season, service members can prepare and file federal and state tax returns at no cost.

Prepaid educational materials are available in a variety of formats (booklet, CD, cassette, and electronic downloads) and can be ordered via phone or online. Featured topics include parenting and childcare, deployment, return and reunion, education, finances, elder care, health and wellness, deployment, crisis support, relocation and more. Materials and shipping are free to service members and families.

From the United States: 1-800-342-9647
En español llame al: 1-877-888-0727
TTY/TDD accessible: 1-866-607-6794

From overseas: xx-800-3429-6477
(Access codes can be found online)
Overseas collect: 484-530-5908
(Contact an international operator first)

www.militaryonesource.com